Refund Policy
Last Updated: March 10, 2025
This Refund Policy describes the terms and conditions under which Halyxidara ("we," "us," or "our") processes refund requests for services purchased through our platform at Halyxidara.sbs. By purchasing any service or subscription on our platform, you agree to the terms outlined in this policy.
1. General Refund Principles
We are committed to delivering high-quality educational content, workshops, and interactive learning experiences. We understand that circumstances may arise where a refund is appropriate, and we aim to handle all requests fairly and transparently.
All refund requests are evaluated on a case-by-case basis in accordance with the criteria described below. Submitting a refund request does not guarantee approval.
2. Eligibility for Refunds
2.1 Eligible Purchases
Refund requests may be considered for the following types of purchases:
| Purchase Type | Refund Window | Conditions |
|---|---|---|
| Workshop Enrollment | Within 7 days of purchase | Workshop has not yet commenced |
| Subscription Plans | Within 14 days of initial purchase | Less than 20% of content accessed |
| One-Time Course Access | Within 7 days of purchase | Less than 15% of course completed |
| Bundled Packages | Within 7 days of purchase | No individual item fully consumed |
2.2 Non-Eligible Purchases
The following purchases are not eligible for refunds under any circumstances:
| Item | Reason |
|---|---|
| Completed workshops or courses | Service has been fully delivered |
| Downloadable materials | Digital delivery is irreversible |
| Expired subscription periods | Access period has already elapsed |
| Promotional or discounted purchases | Explicitly marked as non-refundable at time of sale |
| Certificates or credentials | Issued upon verified completion |
3. Refund Request Process
3.1 How to Submit a Request
To initiate a refund request, you must contact us through one of the following channels:
Email: info@Halyxidara.sbs
WhatsApp: +61 403 309 213
Viber: +61 403 309 213
Telegram: +61 403 309 213
Phone: +61 403 309 213
3.2 Required Information
Your refund request must include the following details to be processed:
| Required Detail | Description |
|---|---|
| Full Name | Name used at time of registration |
| Email Address | Email associated with your account |
| Order or Transaction ID | Reference number from purchase confirmation |
| Date of Purchase | The date the transaction was completed |
| Reason for Request | A clear explanation of why a refund is being requested |
Incomplete requests may result in delays or denial of the refund.
3.3 Review Timeline
Once a complete refund request is received, we will acknowledge receipt within 2 business days and provide a final decision within 7 business days. In cases requiring additional review, we may extend this period and will notify you accordingly.
4. Approved Refunds
4.1 Refund Method
Approved refunds will be issued using the same payment method used for the original purchase. We do not issue refunds via alternative methods unless the original payment method is no longer available, in which case we will coordinate an appropriate resolution with you directly.
4.2 Processing Time
Once a refund is approved and processed on our end, please allow the following timeframes for funds to appear:
| Payment Method | Estimated Processing Time |
|---|---|
| Credit or Debit Card | 5–10 business days |
| Bank Transfer | 3–7 business days |
| Digital Wallets | 1–5 business days |
| Other Payment Providers | Up to 10 business days |
Processing times may vary depending on your financial institution and are outside of our direct control.
4.3 Partial Refunds
In certain circumstances, we may approve a partial refund rather than a full refund. This may occur when:
— A portion of the purchased content or service has already been accessed or delivered.
— A subscription is cancelled mid-cycle after partial use.
— Promotional credits were applied to the original purchase.
The partial refund amount will be calculated based on the proportion of unused or undelivered service.
5. Subscription Cancellation
5.1 Cancelling a Subscription
You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation prevents future billing but does not automatically trigger a refund for the current billing period.
5.2 Auto-Renewal
Subscriptions renew automatically at the end of each billing cycle unless cancelled prior to the renewal date. Refunds for charges incurred due to failure to cancel before auto-renewal are evaluated individually and are not guaranteed.
We recommend cancelling your subscription at least 48 hours before your renewal date to avoid unwanted charges.
6. Technical Issues and Service Failures
If you experience a technical problem that prevents you from accessing content or services you have purchased, please contact us immediately. We will make reasonable efforts to resolve the issue promptly.
Where a technical failure on our part has resulted in confirmed loss of access or inability to receive purchased services, you may be eligible for:
— A full or partial refund corresponding to the affected period.
— An account credit of equivalent value.
— An extension of access for the affected duration.
Claims related to technical issues must be reported within 14 days of the incident occurring.
7. Chargebacks and Disputes
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. In most cases, we are able to resolve concerns quickly and to your satisfaction.
Filing a chargeback without first attempting resolution through our support channels may result in:
— Temporary or permanent suspension of your account access.
— Disqualification from future enrollment in our programs.
— Submission of transaction evidence to the relevant payment institution.
We reserve the right to contest chargebacks that we believe are not in accordance with this policy.
8. Exceptional Circumstances
We recognize that extraordinary situations may arise, including medical emergencies, bereavement, or other unforeseen events. In such cases, we encourage you to contact us to discuss your situation. We will review exceptional circumstances with compassion and may offer accommodations such as:
— Enrollment deferral to a future cohort or session.
— Account credit for future use.
— A partial or full refund at our discretion.
Supporting documentation may be requested to assess exceptional circumstances requests.
9. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will become effective upon publication to our website. Continued use of our services following any modification constitutes your acceptance of the revised policy.
For purchases made prior to a policy update, the policy in effect at the time of purchase will govern the refund eligibility for that transaction.
10. Contact Us
If you have questions about this Refund Policy or wish to submit a refund request, please reach out to us through any of the following:
| Contact Method | Details |
|---|---|
| info@Halyxidara.sbs | |
| Phone | +61 403 309 213 |
| Open WhatsApp Chat | |
| Viber | Open Viber Chat |
| Telegram | Open Telegram Chat |
| Mailing Address | 2 Boowaggan Rd, Merrimac QLD 4226, Australia |
Our support team is available during standard business hours and will respond to all inquiries as promptly as possible.